1.1. We are CRISTAL EMBALAGENS, a business company located in the city of Morro da Fumaça, Santa Catarina, that operates in the manufacture of plastic packaging. We recognize, as a company, the importance of privacy and data protection and are committed to ensuring your satisfaction, as a user of our services, in all aspects.

1.2. The main purpose of this Privacy Policy is to inform how and why your information is collected and processed.

1.3. A presente Política de Privacidade é aplicável ao tratamento realizado sobre os seus Dados Pessoais sempre que você se utilizar os produtos criados pela CRISTAL EMBALAGENS ou, ainda, se utilizar da aba “contatos”, em nosso site, para entrar em contato conosco.

2.1. The terms contained in this Privacy Policy, when used with the first letter capitalized, shall have the meaning set forth below, whether in plural or singular:

Aceitar ou Aceite: o ato do Titular clicar na caixa “Li e aceito a Política de Privacidade”. Tal ato implica na manifestação livre, informada e inequívoca pela qual o Titular concorda com todo o disposto em tais documentos.
Data Subject or Data Holder: a natural person to whom the Personal Data belongs.
Personal Data: information that allows the identification, directly or indirectly, of natural persons.
Sensitive Personal Data: Personal Data concerning racial or ethnic origin, religious beliefs, political opinions, membership in a union or religious, philosophical or political organization, as well as data concerning health or sexual life, genetic or biometric data, when linked to a natural person.
Processing of Personal Data: any operation carried out with Personal Data, such as collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, filing, storage, elimination, evaluation or control of information, modification, communication, transfer, dissemination or extraction.
Brazilian Privacy and Data Protection Laws: all legislation applicable to the Processing of Personal Data, which includes, without limitation, Law No. 13.709/2018 (LGPD – General Data Protection Law).

3.1. Personal Data are, according to the General Data Protection Law, all information capable of identifying a natural person, such as name, CPF, telephone, email or address.

3.2. The Personal Data processed may also be used in the manner we deem necessary or appropriate:

3.2.1. For the regular exercise of rights in judicial, administrative or arbitration proceedings;

3.2.2. For compliance with a legal or regulatory obligation;

3.2.3. To enforce the Terms of Use;

3.2.4. In other ways permitted by law.

4.1. You are not required to share the Personal Data we request, however, if you choose not to share it, in some cases we will not be able to execute the contract.

5.1. CRISTAL EMBALAGENS always protects the identity of Data Subjects

5.2. CRISTAL EMBALAGENS may share your Personal Data:

5.2.1. With service providers or partners to manage or support certain aspects of our business operations on our behalf, such as data hosting and storage service providers, fraud management, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising) and IT services;

5.2.2. With third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or conveyance of all or part of our business, assets or capital (including those relating to bankruptcy or similar proceedings).

6.1. CRISTAL EMBALAGENS may share Personal Data with companies and third parties whose servers are located outside Brazil.

7.1. You may, at any time, request from CRISTAL EMBALAGENS:

7.1.1. Confirmation that your Personal Data is being processed;

7.1.2. Access to your Personal Data;

7.1.3. Corrections to incomplete, inaccurate or outdated data;

7.1.4. Anonymization, blocking or deletion of unnecessary, excessive or improperly processed data in violation of the law;

7.1.5. Portability of Personal Data to another service provider, provided this does not affect our industrial and commercial secrets;

7.1.6. Deletion of Personal Data processed with your consent, to the extent permitted by law;

7.1.7. Information about the entities with which your Personal Data has been shared;

7.1.8. Information about the possibility of not providing consent and the consequences of refusal;

7.1.9. Revocation of consent.

7.2. Your requests will be handled with special care so that we can ensure the effectiveness of your rights.

7.3. CRISTAL EMBALAGENS may request proof of your identity in order to ensure that only the Data Subject can exercise their rights over their own Personal Data.

7.4. The Data Subject should be aware that, in certain cases, their request may not be immediately fulfilled. CRISTAL EMBALAGENS may not be able to fulfill it due to compliance with legal obligations or requirements.

7.5. The Data Subject may exercise their rights by contacting the Personal Data Processing Officer of CRISTAL EMBALAGENS via email lgpd@cristalembalagens.com.br.

8.1. CRISTAL EMBALAGENS adopts appropriate technical and organizational measures to comply with Brazilian Privacy and Data Protection laws.

8.2. No data transmission or storage system has a full security guarantee. However, CRISTAL EMBALAGENS adopts high-level protection measures to prevent leaks from occurring, performing all necessary security tests.

8.3. If the Data Subject has reason to believe that their interaction with us is no longer secure — for example, if they believe the security of their account has been compromised — CRISTAL EMBALAGENS asks that such an event be immediately reported so that it can be resolved.

9.1. CRISTAL EMBALAGENS is guaranteed the right to change the Terms of Use and Privacy Policy at any time, without prior notice to Data Subjects, so it is the Data Subject's duty to stay aware of possible updates to these documents, which will be immediately made available through the channels usually used by CRISTAL EMBALAGENS.

9.2. The modifications will take effect on the date of publication of the new version of the Terms of Use and Privacy Policy.

9.3. CRISTAL EMBALAGENS will inform the User prominently, either through the contact information we have in our database or through a notification on the website if there is any change to this Privacy Policy or the related Terms of Use concerning:

9.3.1. The specific purpose of the processing of Personal Data;

9.3.2. The form and duration of the processing of Personal Data, in compliance with the commercial and industrial secrets of CRISTAL EMBALAGENS;

9.3.3. The identification of the controller of Personal Data;

9.3.4. Information about the shared use of Personal Data by the controller and its purpose.

9.4. We remind you that CRISTAL EMBALAGENS is committed to not processing your Personal Data in a manner inconsistent with the objectives described above, except as otherwise required by law or court order.

9.5. Use of the website during the term of this Privacy Policy constitutes acceptance of this version and the Terms of Use.

10.1. If you wish to exercise any of the rights provided for in this Privacy Policy and/or in Brazilian Privacy and Data Protection laws, or if you have any questions related to the Processing of your Personal Data, please contact CRISTAL EMBALAGENS via email lgpd@ cristalembalagens.com.br.

11.1.1 Use of browser or device; some information, such as computer type, screen resolution, operating system name and version, is automatically collected by browsers or Internet access devices and can be used to ensure that the Site functions properly.

11.1.2 Use of cookies; cookies are information stored directly by the computer that includes data such as time spent on websites, browser type, pages visited and language preferences.

12.1. In accordance with item 11.1.2, information about your use of the site may be collected through cookies.

12.2. The information may be used for security protection, to facilitate navigation, display information more efficiently and personalize your experience when using the site, as well as for online tracking. In addition, they also serve to collect statistics on site usage, ensuring its constant evolution through the improvement of its design and solutions to any problems.

12.3. If you do not want information to be collected by cookies, most browsers allow you to reject them or offer the option to accept or reject the transfer of a specific cookie(s) from a particular website to your computer.

12.4. It is worth noting that refusing collection via cookies may affect your browsing experience and impair some functionalities. In this context, we disclaim any responsibility for the consequences resulting from the limited functioning of our site caused by the deactivation of cookies on your device (inability to set or read a cookie).

13.1. This Privacy Policy shall be governed and interpreted in accordance with Brazilian Privacy and Data Protection laws.

13.2. The parties elect the Courts of the District of Criciúma, State of Santa Catarina, as the sole jurisdiction to settle any dispute arising from this Privacy Policy.

13.3. The website is controlled and operated by CRISTAL EMBALAGENS from its offices in Brazil and intended for the public located in Brazilian territory. We do not guarantee that the website materials are appropriate or available for use in other locations outside Brazil. If the User wishes to access the website from locations outside Brazil, they will be responsible for complying with all local laws and may not use the website or export its materials when doing so constitutes a violation of applicable local legislation.

Date of last update: 01/08/2021